Dear Client,

We hope this email finds you well. We are jointly writing to inform you of some important changes in the services that are provided to you as a valued Convention Center client. These changes are very positive ones that will enhance your overall experience with our destination.

At present, the Convention Center is responsible for the selling and marketing of events at the facility as well as the hotel packages to support them. The San Diego Convention & Visitors Bureau (SDCVB) has been responsible for the overall convention services component once an event has gone definite. Effective July 1, the Convention Center will become responsible for all convention services related to Convention Center clients and guests. As always, the SDCVB will continue to market our beautiful destination and continue to connect you with destination products and services in San Diego.

The reason why we feel so strongly that this change is a positive one for you is because it means that you will have one party responsible for all facets of your event at the Center. 

Here are some more of the details associated with the realignment of responsibilities:

• Convention Services.  The same team of veteran and highly skilled Convention Services Managers (CSM) that have serviced your business for years at the SDCVB will continue to do so as Convention Center employees.  Once an event has gone definite, the CSM’s will continue to provide you with the same vast array of destination services;  everything from site visits and the finalization of your hotel room block to special event venue selection. 

• Registration Services. At present, registration personnel at the Center are provided on a non-exclusive basis by a third party provider. Effective May 1, the Center will begin offering Registration Services with its new team of highly trained registration staff, many of whom will be those previously employed by the Bureau years prior to the CVB outsourcing this service. 

• Restaurant and Venue Services. The Center Restaurant Reservations & Information Booth will be fully managed by the Center effective July 1.  The diversity of on-site information services provided to Center guests will be expanded to include an array of concierge services including ticket sales to major attractions and activities and city tours. In addition, we will continue to provide you with assistance in selecting special event venues and private dining options and reservations.

For your convenience, the staff outlined above will be housed at the Center with our sales team.

All of these changes will allow us to service you, our valued client, more efficiently. We promise you that these changes will be seamless to you.  Since, for the most part, it will be the same staff providing these services that have done so over the past years, we anticipate a smooth transition.

Sincerely,

Carol Wallace President & CEO San Diego Convention Center Corporation

Reint Reinders President & CEO San Diego Convention & Visitors Bureau